BEX Charter becomes DB Bus Charter – Expertise remains: FAQ about the brand change

BEX Charter is evolving: In the coming months, we will gradually operate under the DB Bus Charter brand. Our BEXpertise will, of course, remain – with the same team, the same operational strength, and the same commitment to quality. The main changes being made are to our name, documents, and digital presence. You can find all the answers to your questions about the change here:

1) What exactly is changing?

Our brand identity is being standardized. This means that our website, the branding on our buses, quotes, and invoices will gradually be switched to DB Bus Charter. Operationally, your services and processes will remain stable.

2) Will my contacts remain the same?

Yes. Your familiar contacts will remain the same. You can continue to reach us through the usual channels.

3) Will our existing contracts, prices, or terms and conditions change?

No. Existing agreements remain valid. If there are any organizational adjustments in individual cases (e.g., new labeling on documents), we will inform you proactively.

4) Will the quality or execution of my trips change?

No. Our quality and safety standards remain unchanged. You will continue to benefit from our experience, established processes, and professional drivers.

5) Why is the brand being changed?

We are consolidating our charter services under a nationally recognized brand. This creates greater clarity in the market and strengthens our offering – especially for more demanding requirements such as shuttle services, transfers, and event logistics.

6) What will happen to the BEX Charter brand?

BEX Charter is part of our history and expertise – particularly in the Berlin area. During the transition phase, you may see both brands (“BEX Charter” and “DB Bus Charter”). In the long term, we will merge our market presence under DB Bus Charter.

7) How can I contact you in the future?

You can contact us as usual. In addition, we will centralize all contact options on db-buscharter.de.

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +49 30 297 500 50

Submit an inquiry: Request

8) Where can I find more information?

This FAQ is constantly updated. For individual questions, please contact your designated contact person directly or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

In short: New brand identity – same team, same quality, same reliability.